PT. Piaggio Indonesia markets several motorcycle brands for domestic consumers, one of which is Vespa.The motorcycle with its distinctive retro style is claimed to still be in great demand to this day. However, there is one thing that is considered a challenge from the aftersales side. Piaggio does not deny that there are still consumers who do not service their Vespa at official workshops for certain reasons. Responding to this, a representative from Piaggio Indonesia said that a new program would be prepared to make it easier for consumers to carry out regular servicing or repairs. "We are now trying from the after sales department to create a service package, one of which is to make it easier for consumers to carry out maintenance," said Ayu Hapsari, PR & Communications Manager of PT. Piaggio Indonesia in Jakarta some time ago.
The hope is that the cost of ownership of a Vespa motorcycle will be more efficient. So that customers no longer hesitate to take their vehicles to official workshops. "If it goes smoothly (the new program) can run at the end or middle of the second quarter," said Ayu. He emphasized that all Vespa consumers should entrust their motorbikes to official workshops, in order to avoid potential damage. Then also avoid changes to the motorbike that are not up to standard, because it can void the warranty and customers need to prepare extra costs. "One of the warranty requirements is to carry out regular servicing and use genuine spare parts at official workshops. No accessories or racing use are installed," he said. Ayu further revealed that motorbikes from the Piaggio brand purchased by customers through IU (general importers) can still be serviced at official workshops. Unfortunately, this is limited to units that have been sold in Indonesia, adjusting the availability of spare parts. Motorbikes from IU, for example the LX 125, we have the spare parts. We can facilitate (service or repair)," he said.
