To improve the quality of service to customers and stakeholders, the Vehicle Terminal IPCC launched a Customer Care Station office service at the Vehicle Terminal IPCC head office, Tanjung Priok, Jakarta. "This is part of our improvement efforts in improving service to customers. We hope that with the launch of this Customer Care Station it can provide benefits to customers and also to the company, so that it is expected to be able to support the national automotive industry sector," said the Director of Commercial and IPCC Vehicle Terminal Business Development Agus Hendrianto, in a welcoming speech at the launch event. According to Agus Hendrianto, the establishment of a Customer Care Station post at the terminal service head office will provide three conveniences. First, for new customers it can be a place to register and take care of service administration directly. Second, it can be a place to receive complaints and problems that will be followed up quickly and precisely. Third, it can be a place to update customer data along with administrative completeness. "So far there has been customer service through online channels such as via email, telephone and WhatsApp. Now, with an integrated service office that is open every day according to office hours, it is expected that the service will be even better. So that communication between companies and customers can be more smoothly," added Agus Hendrianto. Present at the launch of the Customer Care Station were customers such as shipping, car makers and logistics as well as commissioners of the IPCC Vehicle Terminal LM Arya Bima Yudiantara and Abdur Rahim Hasan, invitees and journalists.
General Manager of PT Toyota Motor Manufacturing Indonesia Andik Yoedhi said in his remarks that he welcomed and positively assessed the efforts of the Vehicle Terminal IPCC. "In this era of integration, the response of our partners abroad is faster if there are complaints. So we really appreciate the IPCC's efforts to establish this facility, so that we can immediately provide a quick response if there are complaints from customers. In the end, our product is competitive overseas. the country will be even better," said Andhik Yoedhi. On the same occasion, the Import & Export Manager from PT Isuzu Astra Motor Indonesia, Lilianawati said that her party also greatly appreciated the IPCC's efforts, because complaints from customers were very diverse. This service can be a medium for resolving complaints more quickly and precisely. IPCC Vehicle Terminal Customer Care Station occupies a spacious and comfortable room near the main lobby of the IPCC Vehicle Terminal head office, Tanjung Priok, Jakarta. Equipped with customer care service officers who are always on standby at all times on weekdays.
